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PDub  
#1 Posted : Tuesday, July 28, 2009 6:21:05 PM(UTC)
Rank: Member
PDub
Groups: Registered

Posts: 24
Location: Perth, WA, Australia
Just upgraded to the below:

Product Version: 8.1.3.1

Product Name: OfficeClip Premium Suite

Database Version: 8.1.3

All my user-defined contact reports have disappeared. All Contact records are still complete and visible.

How do I recover the reports? Lots of work went into getting a set together for a specific community I manage.

Alternatively, can I roll back the upgrade to the previous version in the hope they will come back?

Pls advise asap. This is urgent.

PDub

Edited by user Tuesday, July 28, 2009 6:32:44 PM(UTC)  | Reason: typos

Thx and best,

PDub

skdutta  
#2 Posted : Wednesday, July 29, 2009 4:04:59 AM(UTC)
Rank: Administration
skdutta
Groups: Registered, Developer, Administrators

Posts: 254
Location: Atlanta, GA
Please contact us offline at ocsupport at officeclip dot com. We will work with you to investigate this problem and get your report back.

Thanks

SK Dutta,

Architect OfficeClip LLC,

Web-based Business Software,

Ph: +1-770-448-7375,

Web: https://www.officeclip.com

vijay  
#3 Posted : Wednesday, July 29, 2009 4:27:07 AM(UTC)
Rank: Administration
vijay
Groups: Registered, Developer, Administrators

Posts: 27
In 8.1.3 we have made the RDL reports as the default reports and hence they show up on the Main Default Report page. On the TOP right hand side of that page there is a link called "Old Reports". Can you please click on that link and see your old custom reports?

Thanks

Vijay

PDub  
#4 Posted : Wednesday, July 29, 2009 3:19:43 PM(UTC)
Rank: Member
PDub
Groups: Registered

Posts: 24
Location: Perth, WA, Australia
Thx - all good. Missed that link. Sorry!

Suggest this whole thread is deleted by administrator so as not to confuse/worry others.

Onwards and upwards!!

Edited by user Wednesday, July 29, 2009 3:21:37 PM(UTC)  | Reason: typos

Thx and best,

PDub

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