Rank: Newbie  Groups: Registered
Posts: 5 Location: New Zealand
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In the releasenotes for 8.2.1 we read: Enhancement: Ability to automatically send emails to the people who has not submitted their timesheet. (Can be configured in profile screen from Admin) I've found the place, turned it on to "after 1 day" ... but no e-mail gets send. Is there anything else that needs to be set up? When would the e-mail be sent? i.e. the week ends on Sunday, would the e-mail go out ... when? Do we need to run an automatic job? Thanks for any help and pointers. Tom
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Rank: Administration  Groups: Registered, Developer, Administrators Posts: 254 Location: Atlanta, GA
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There is no need to run a separate background process. If you selected after 1 day, it should be sent next day (24 hours past the timesheet submission date). If you are not receiving emails, have you checked that the SMTP email is set up correctly? You can go to https://your-ip-address/officeclip/systemtest.aspx (if you are using the hosted version then skip this step) and test if your SMTP server is working. If SMTP is working and emails are still not going please send us an email (support @ officeclip dot com) and a developer will help you fix the problem. |
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Rank: Newbie Groups: Registered
Posts: 5 Location: New Zealand
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skdutta wrote:If SMTP is working and emails are still not going please send us an email (support @ officeclip dot com) and a developer will help you fix the problem. Thanks for the quick response SK. Yes, SMTP is working and I have just logged the issue with support. Tom
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