Rank: Newbie  Groups: Registered
Posts: 3 Location: Hyderabad
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I have downloaded OfficeClip for evaluation. I am the site administrator but cannot enter the site as I have forgotten the site administrator password. Also I have not setup the SMTP email. Any ideas on how to reset the password in the database?
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Rank: Administration  Groups: Registered, Developer, Administrators Posts: 254 Location: Atlanta, GA
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Please do the following: - On the server navigate to C:\program files\officeclip\9 (this is assuming that OfficeClip is installed in the default folder)
- Then double click on octools.exe
- Select Option 1
- Note down the email address and then click Reset Password.
- It should give you a message box with the password, note down the password
- Now login to OfficeClip with the login id and password as in step 4 and 5
Edited by user Monday, February 13, 2017 3:04:39 PM(UTC)
| Reason: Not specified |
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Rank: Administration Groups: Registered, Developer, Administrators Posts: 254 Location: Atlanta, GA
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Note that the above will only work for Installed version of OfficeClip. To change the site administrator for the hosted edition (this will also work for the installed edition):
- Login as Site Administrator
- Go to Setup > Manage Site Applications and Privileges > Manage Site Managers
- Add or remove the site managers
If you are using the hosted version and have forgotten the site admnistrator password (or the site administrator has left the company), then due to security reasons we need a letter (in your letterhead) requesting us to make this change. It can either be scanned and emailed to Support (ocsupport at officeclip dot com) or faxed at +1 770-573-3609
Edited by moderator Saturday, August 25, 2012 3:47:16 PM(UTC)
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