Issue Tracker for Organizations

issue tracker list screen view
Record and fix software bugs or defects quickly.
Track the lifecycle of ticket from the time of submission until resolution.

Used by many Small Businesses Worldwide

axiom
fathom
VHB-global
redviking
pmsolutions

Key Features of OfficeClip Issue Tracker

Differentiation of issues with multiple Binders

  • Allows categorization of issues for various domains.
  • Predefined templates are provided for ease of use.
  • Custom fields can be added to each binder.
creating new binders for storing issues

Track Issues via Webforms

issue-webforms
  • Allows customer self-service to add issues via your website.
  • Optional secured link for added security.
  • Supporting documents and notes can be added as needed.

Get a glance of all issues with Reports

  • Different in-built reports available, also create new reports as per your needs.
  • Use filters and views for various kinds of reports.
  • Schedule and export in different formats.
  • Share reports via a Web link or Secured link.
issue tracker reports

Capture issues via Email

capture issues via email
  • Clients reports issue to a designated email address.
  • OfficeClip monitors the email account and captures issues.
  • Captured issues are automatically added to the respective binder and issue list.

Escalation Rules for Issues

  • Allows various actions based on the fields in the issue.
  • Receive notifications when the issue status is changed.
  • Allows taking proactive action for important issues.
issue rules escalation

Notifications

notifications for issues
  • Receive notifications when the issue is saved.
  • Select different modes (Email, SMS, On-screen, Slack) to receive notifications.

Track Time

  • Set an estimate for each issue.
  • Track time spent on each issue.
  • Analyze total time spent on all issues through reports.
track time while resolving issues

Reasons to use and Advantages

Why use Issue Tracker
Solve customer reported problem in a structured manner
Prioritize important issues to comply with the SLA
Learn more by viewing a detailed history of all issues
Lets customer track their issues via a secured site
Learn More
Benefits of using Issue Tracker
Increase happy customers – resolve issues quickly
Security – Share and restrict access to issues
Information – Allows detailed notes and document attachment
Ease of use – A web-based and smartphone standard interface
Learn More

Get personalized support – Our team is available 24/7

Watch our tutorials and browse through our knowledge base

What makes OfficeClip Issue Tracker unique?

  • Runs on private cloud
  • Works inside your own firewall.
  • Free version available in Standard Edition.
  • 30-day Free trial available in Professional edition.
  • No installation required.
  • Data backup taken every 30 minutes.
  • Discounts on prepayment.
  • Free version available in Standard Edition.
  • 30-day Free trial available Professional edition.
  • Try with a free edition for unlimited users that does not expire
  • Need more features? Use the affordable Professional or Enterprise edition
  • Low price and high performance increases your return on investment
  • View entire lifecycle of an issue.

Testimonials

Hear from our customers:
“We have been using OfficeClip tools for more than 10 years, to share corporate documents and track time for more than 100 associates.”
Mary Yanocha
– PM Solutions
“Lots of functionality for the price. Great affordable solution for a small business. Was easy to get setup and begin using. Customer service is very responsive”
Peter Lambert
– HAL Systems

OfficeClip Bug tracking software to track and fix bugs quickly

track software issues